|| Trang Chính | ĐH online ||
1. Really hearing and understanding what the other person is saying through words and body language, and
2. Reflecting feelings and thoughts you heard through your own words, tone-of-voice, body posture and gesture so that the other person knows he or she is understood.
Reflective listening skills can be grouped into three clusters, as follows:
1. ATTENDING SKILLS
Attending is giving physical and psychological attention to another in a communication situation. Effective attending conveys non-verbally that the listener is interested and is paying careful attention to the other - that the listener cares!
2. FOLLOWING SKILLS
A door-opener is a non-coercive invitation extended to another to talk--an invitation to get started, to say something about what he or she is thinking or feeling.
Some examples of door-openers are:
1. Would you like to talk about it?
An open-ended question is one which allows another to answer in any way or in any depth he or she chooses. This kind of question does not invite “yes” or “no” or a short response.
Open-ended questions can assist the other in exploring aspects of himself or herself that were not initially available to the conscious mind.
Closed-ended questions, on the other hand, tend by their nature, to limit the other to short responses. Closed-ended questions usually begin with “are”, “do”, “is”, “where”, “did”, “was”, “here”, or “why”. Questions of this type probe for motives or justifications, and therefore tend to promote a defensive reaction in another. Closed-ended questions should be avoided when practicing reflective listening techniques.
Examples of some open-ended questions are:
1. What are you feeling about that?
3. RESPONDING SKILLS
This involves listening accurately to another person and reflecting the main points of the other’s communication in a concreter, brief, and concise manner.
the act of saying back to the speaker your own words what you heard the person say. Could paraphrase content or meaning.
listening accurately to another person and reflecting the emotional state of the person in your own words.
listening accurately and reflecting both the content and the feeling of the other.
The reflecting meanings and feelings are ways to check your perception of the speaker so that s/he feels connected with you: Some examples:
1. I wonder if
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